ITSM

 

 

 

 

 

ITSM

Let Aramis transform the way you manage IT & Customer services.

Our ITSM Solutions delivers a single, integrated solution for IT Service Management, which allows you to transform your organisation from manual and labor intensive chaos to automated and streamlined processes. Based on the ITIL V3 best practices framework, our approach gives you greater IT infrastructure visibility, eliminates system downtime, ensures regulatory compliance and reduces operational costs.

Aramis solutions includes the following ITIL compliant integrated modules:

  • Incident Management
  • Service Request Fulfillment
  • Problem Management
  • Change Management
  • Release Management
  • Customer Self Service Portal
  • Automated Satisfaction Surveys
  • Contracts Management
  • Parts & Inventory Management
  • Dash Boards
  • Knowledge Base Management
  • System Asset and Configuration Management
  • Service Catalog & Portfolio Management
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